Shipping policy

Shipping Policy


At

Ma Petite Rose

, we are committed to ensuring your order is processed and shipped with maximum care and efficiency.


1. Order Processing Time (Handling Time)


All orders are subject to a detailed Quality Control and Preparation Period. Orders are processed and prepared for shipment within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a shipment confirmation email with your tracking number as soon as your order has shipped. The tracking number will be active within 24 hours.


2. Shipping Options and Delivery Estimates


We do not offer free shipping. All shipping charges will be calculated and displayed at checkout based on the weight and destination of your order.


A. Domestic Shipping (Local)


Shipping Option

Estimated Transit Time

Shipping Rate

Standard Shipping

3 – 5 business days

Calculated at Checkout


B. International Shipping


We ship to most international destinations. Transit times vary significantly depending on the region.

Destination Zone

Estimated Transit Time

Shipping Rate

North America (USA, Canada)

7 – 15 business days

Calculated at Checkout

Europe

10 – 20 business days

Calculated at Checkout

Rest of the World

15 – 30 business days

Calculated at Checkout

Express Option

3 – 7 business days

Calculated at Checkout

Important Note: Estimated transit times do not include the 3-5 business day processing time or potential delays caused by customs clearance. We recommend selecting the Express Option if speed is a priority.


3. Customs, Duties, and Taxes (International Shipments)


THE CUSTOMER IS RESPONSIBLE FOR ALL IMPORT CHARGES.

International shipments may be subject to import duties, taxes, and customs fees once the package reaches the destination country.

  • These charges are determined by the local customs office and are the sole responsibility of the customer.
  • YourStoreName
    is not responsible for these charges and cannot predict what they may be.
  • Payment of these duties and taxes is required to release your order from customs. We strongly recommend contacting your local customs office for further information before placing your order.

4. Lost or Damaged Packages

Ma Petite Rose

is not liable for any products damaged or lost during shipping.

  • If you received your order damaged, or if your package is lost in transit, please contact the shipping carrierdirectly to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim. If you encounter any issues, please contact us at
    our CustomerServiceEmail 7business7000@gmail.com
    and we will assist you in the claim process.